Privacy Policy

Effective Date: August 16, 2026

Last Updated: August 16, 2026

This Privacy Policy describes how TruePrimAI, Inc., a Delaware corporation ("TruePrime," "Company," "we," "us," or "our"), collects, uses, discloses, retains, and protects information when you use websites, applications, software, artificial intelligence features, products, and related services owned or operated by TruePrimAI, Inc. (collectively, the "Services").

This Privacy Policy applies to products identified as a "TruePrime AI Product" unless a particular product provides a separate or supplemental privacy notice.

1. Information We Collect

Depending on the Service you use, we may collect the following categories of information.

Information You Provide

We may collect information you voluntarily provide, including:

• name;
• email address;
• telephone number;
• username and account information;
• business or organization information;
• billing and transaction information;
• communications with us;
• survey responses and feedback;
• AI prompts and instructions;
• text, documents, images, files, or other content you upload;
• information entered into forms or application features; and
• other information you choose to provide.

Information Collected Automatically

When you access or use the Services, we may automatically collect information such as:

• IP address;
• browser type;
• device type;
• operating system;
• device identifiers;
• pages or features accessed;
• dates and times of access;
• referring pages;
• approximate location derived from IP address;
• application activity;
• crash and diagnostic information; and
• cookie and similar technology information.

Payment Information

When you purchase a paid Service, payment information may be processed by third-party payment processors.

TruePrimAI, Inc. may receive transaction details such as payment status, amount, subscription type, and limited payment identifiers. We may not directly receive or store complete payment-card information when it is handled by our payment processor.

2. AI Inputs and Outputs

Certain Services allow you to provide prompts, documents, data, images, or other information to artificial intelligence systems.

We may process this information to:

• provide requested AI functionality;
• generate responses and outputs;
• maintain conversation or application context;
• detect abuse, fraud, or security threats;
• troubleshoot and improve performance;
• evaluate and improve our Services where permitted; and
• comply with applicable law.

Some AI functionality may be provided through third-party artificial intelligence or infrastructure providers. Information necessary to generate a response may be transmitted to those providers subject to contractual arrangements and their applicable privacy and security obligations.

Where an individual product has different practices regarding AI training or model improvement, we will disclose those practices in a product-specific notice or setting.

3. How We Use Information

We may use information to:

• provide and operate the Services;
• create and maintain accounts;
• authenticate users;
• personalize functionality;
• process transactions;
• generate AI responses and outputs;
• provide customer support;
• communicate about accounts and Services;
• maintain, analyze, troubleshoot, and improve our products;
• develop new features;
• protect against fraud, abuse, unauthorized access, and security threats;
• enforce our agreements;
• comply with legal obligations;
• establish, exercise, or defend legal claims; and
• perform other purposes disclosed when information is collected.

4. How We Disclose Information

We may disclose information to:

Service Providers

We may use companies that provide cloud hosting, artificial intelligence, analytics, communications, authentication, security, payment processing, customer support, data storage, and other services on our behalf.

These providers may access information as reasonably necessary to perform services for us.

Business Partners and Integrations

If you choose to connect a Service with another platform or third-party integration, we may exchange information with that provider as necessary to provide the integration.

Legal and Safety Purposes

We may disclose information when we reasonably believe disclosure is necessary to:

• comply with applicable law, legal process, or governmental requests;
• protect the rights, property, or safety of TruePrimAI, Inc., our users, or others;
• investigate fraud, security incidents, or misuse;
• enforce our agreements; or
• establish, exercise, or defend legal claims.

Corporate Transactions

Information may be disclosed or transferred in connection with an actual or proposed merger, financing, investment, acquisition, reorganization, bankruptcy, sale of assets, or similar corporate transaction, subject to applicable law.

5. Sale and Sharing of Personal Information

TruePrimAI, Inc. does not sell personal information for money unless expressly disclosed in a product-specific privacy notice.

Certain advertising, analytics, or tracking technologies may constitute "selling," "sharing," or targeted advertising under some privacy laws even where no money changes hands.

If a particular TruePrime product engages in activities that trigger an applicable opt-out right, we will provide the legally required method for exercising that right.

6. Cookies and Similar Technologies

Our Services may use cookies, pixels, local storage, SDKs, and similar technologies to:

• keep users signed in;
• remember preferences;
• provide functionality;
• understand how Services are used;
• diagnose technical problems;
• improve performance;
• prevent fraud and abuse; and
• measure marketing effectiveness.

Where required by law, we will provide appropriate choices regarding non-essential cookies or tracking technologies.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing Services, maintaining business and transaction records, complying with legal obligations, resolving disputes, and enforcing agreements.

Retention periods vary based on the type of information, the Service involved, and applicable legal requirements. When information is no longer needed, we take reasonable steps to delete it or de-identify it.

8. Security

We use administrative, technical, and physical safeguards designed to protect information, including encryption of data in transit, access controls, credential hashing, and recurring security review of our systems.

No method of transmission or storage is completely secure. If a security incident affects your information in a manner requiring notice under applicable law, we will provide notification as required.

9. Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, which may include the right to:

• access the personal information we hold about you;
• request correction of inaccurate information;
• request deletion of your information;
• request a copy of your information in a portable format;
• opt out of certain processing or communications; and
• not receive discriminatory treatment for exercising your rights.

To exercise applicable rights, contact us at the email address in the Contact section. We will verify your request and respond as required by applicable law.

You may opt out of marketing emails at any time using the unsubscribe method provided in those messages. Service and account communications may still be sent as needed.

10. Children's Privacy

The Services are designed for businesses and are not directed to children under 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete it.

Where a specific TruePrime product involves family or household records that may include information about minors, that information is provided and controlled by the account holder (such as a parent or guardian), and we process it solely to provide the Service to that account holder.

11. International Users

The Services are operated from the United States. If you access the Services from another jurisdiction, you understand that your information may be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your jurisdiction. Where required, we rely on legally recognized transfer mechanisms.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When changes are material, we will provide notice as required by applicable law, which may include posting the updated policy, in-product notice, or electronic notification. The "Last Updated" date identifies when this policy was most recently revised.

13. Contact

Questions or requests concerning this Privacy Policy may be directed to:

TruePrimAI, Inc.

A Delaware corporation

Website: TruePrime.ai

Email: rob@trueprime.ai